Alan Dobbie Glass and Glazing Ltd (trading as AD Glazing)
Company No: SC710508
Registered Office: 16 Braekirk Gardens, Kirknewton, EH27 8BW
Operating Address: 10/2 Clifton View, Broxburn, EH52 5NE
Email:
info@alandobbieglazing.co.ukPhone:
0131 563 9977
1. Introduction
Alan Dobbie Glass and Glazing Ltd (“ADGG”, “we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Notice explains how we collect, use, and protect personal data when you use our website or contact us.
We act as the Data Controller for the personal data we process.
This Privacy Notice is aligned with ADGG’s internal Data Protection and Privacy Policy (ADGG POL 06 v02), which sets out the organisation’s approach to managing and protecting personal data.
2. What Personal Data We Collect
We may collect and process the following personal data:
We do not knowingly collect personal data relating to children unless this is necessary for service delivery and appropriate safeguards are in place.
3. Additional Information – Vulnerable Individuals
In certain circumstances, ADGG may collect limited information relating to vulnerable individuals where this is necessary to ensure safe and appropriate service delivery within a customer’s property.
This may include information required to inform risk assessments, method statements, and reasonable adjustments when carrying out works.
Such information is only collected where relevant and proportionate, is handled with strict confidentiality, and is only accessible to authorised personnel.
Where applicable, this data is processed in accordance with UK GDPR requirements, including where processing is necessary for reasons of substantial public interest or to protect the vital interests of individuals.
4. How We Collect Your Data
We collect data through:
5. How We Use Your Data
We use personal data to:
Respond to enquiries
Provide quotations and services
Manage customer relationships
Carry out administrative and business functions
Plan and deliver works safely and appropriately
6. Lawful Basis for Processing
We process personal data under the following lawful bases:
Contractual necessity – to provide services or respond to enquiries
Legitimate interests – to manage and improve our services
Legal obligations – where required by law
Consent – where applicable
Where limited sensitive data is processed (e.g. relating to vulnerability), this is done in accordance with UK GDPR provisions for substantial public interest or vital interests where appropriate.
7. Sharing Your Data
We may share personal data with:
Service providers (e.g. CRM systems, IT providers)
Accountants and professional advisors
Suppliers or subcontractors where necessary to deliver services
All third parties are required to process data securely and in accordance with data protection legislation.
8. Payment Processing
We use secure third-party payment providers (including Blink Payment) to process transactions and open banking payments.
Payment data is processed directly within these secure platforms and is not stored within ADGG systems. These providers operate in accordance with applicable financial regulations, including
Financial Conduct Authority (FCA) requirements and recognised payment security standards.
9. Data Storage and Security
We store personal data using secure systems with appropriate access controls.
We implement proportionate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and business requirements.
11. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
Withdraw consent where applicable
To exercise your rights, contact:
12. Cookies
Our website may use cookies to improve user experience and analyse website performance.
You can control cookies through your browser settings.
13. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
14. Changes to This Privacy Notice
We may update this Privacy Notice from time to time.
The latest version will always be available on our website.
15. Contact Us
If you have any questions about this Privacy Notice or how your data is handled, please contact:
